Privacy Policy

We collect different types of information depending on how you interact with our services. Some you give us directly, some we collect automatically, and some comes from third parties when you authorize the connection.

Personal Information You Provide

When you create an account or use our services, you might share:

• Your name, email address, and phone number when you sign up
• Financial goals, income ranges, and spending preferences you input
• Payment information when you subscribe to premium features
• Messages you send to our support team
• Feedback, survey responses, or testimonials you choose to provide

Information Collected Automatically

When you use our platform, we automatically gather technical information like your IP address, browser type, device information, and how you navigate through our site. This helps us understand what's working and what needs improvement. We use cookies and similar technologies to remember your preferences and keep you logged in.

Third-Party Connections

If you connect external accounts to sylantharo (like your bank accounts through secure APIs), we receive information about those accounts that you authorize us to access. We only request the minimum necessary information to provide our goal-setting services.

We use the information we collect for specific purposes that benefit your experience with sylantharo. We don't sell your personal data to third parties, and we don't use it for unrelated purposes without your consent.

Purpose	How It Helps You
Service Delivery	Create and manage your account, process your financial goal-setting activities, and provide personalized recommendations
Communication	Send you updates about your goals, respond to your questions, and notify you about service changes
Platform Improvement	Analyze how people use sylantharo to fix bugs, add requested features, and enhance overall functionality
Security	Detect and prevent fraud, protect your account from unauthorized access, and maintain platform integrity
Legal Compliance	Meet our obligations under Australian financial regulations and respond to valid legal requests

Your information is stored on secure servers located in Australia and backed up regularly. We use industry-standard encryption both when data travels between your device and our servers (TLS/SSL) and when it's stored in our databases.

Our security measures include:

• Encrypted storage of sensitive financial information
• Regular security audits and penetration testing
• Access controls limiting which team members can view personal data
• Multi-factor authentication options for your account
• Automated monitoring for suspicious activity

While we take security seriously and implement strong protections, no system is completely bulletproof. We work continuously to improve our security practices and respond quickly if any issues arise.

We don't share your personal information unless we have a good reason and your consent (or legal permission). Here's when we might share data:

Service Providers

We work with companies that help us run sylantharo – payment processors, hosting providers, email services, and analytics platforms. These partners only access the information they need to do their job and are contractually required to protect your data and not use it for their own purposes.

Legal Requirements

Sometimes we're legally required to share information – like responding to valid court orders, complying with Australian financial regulations, or cooperating with law enforcement when there's a legitimate legal basis. We'll notify you when possible if we receive such requests, unless prohibited by law.

Business Transfers

If sylantharo is acquired by or merges with another company, your information would transfer to the new entity. We'd notify you before this happens and let you know about any changes to how your data is handled.

Under Australian privacy law, you have specific rights regarding your personal information. We make it straightforward to exercise these rights.

Access and Correction

You can view and update most of your information directly in your account settings. If you need access to data that's not visible in your dashboard, email us at support@sylantharo.com and we'll provide it within 30 days (usually much faster).

Data Portability

Want to move your data elsewhere? Request an export of your information in a commonly used format. We'll send you a file containing your financial goals, account history, and other personal data you've provided.

Deletion

You can delete your account anytime through your account settings. This permanently removes your personal information from our active systems within 30 days. Some data might remain in encrypted backups for up to 90 days before complete deletion, as required by our data retention policies.

Marketing Opt-Out

Stop receiving promotional emails by clicking "unsubscribe" in any marketing message or adjusting your communication preferences in account settings. You'll still receive important service-related emails (like security alerts or changes to our terms).

We keep your information only as long as we need it to provide our services or comply with legal requirements. Different types of data have different retention periods:

Data Type	Retention Period	Reason
Account Information	Duration of active account plus 90 days	Provide ongoing service and support account recovery
Financial Goals Data	Duration of active account plus 90 days	Track your progress and provide personalized insights
Transaction Records	7 years after transaction	Australian tax and financial record-keeping requirements
Support Conversations	3 years from last interaction	Quality assurance and dispute resolution
Marketing Preferences	Until you change them or close account	Honor your communication choices

After retention periods expire, we securely delete or anonymize your data so it can't be linked back to you.

Our website uses cookies – small text files stored on your device that help us remember your preferences and understand how you use sylantharo. You can control cookie settings through your browser, though some features might not work properly if you disable them.

Types of Cookies We Use

• Essential Cookies: Keep you logged in and remember your security settings. These are necessary for the site to function.
• Performance Cookies: Help us understand which features people use most and where they encounter problems.
• Preference Cookies: Remember your choices like display settings or notification preferences.
• Analytics Cookies: Provide aggregate statistics about site traffic and user behavior patterns.

We don't use cookies for third-party advertising or cross-site tracking. The analytics we collect are used solely to improve sylantharo for our users.

Your data is primarily stored in Australia. However, some of our service providers operate servers or have team members in other countries. When we transfer data internationally, we ensure adequate protections are in place through:

• Standard contractual clauses approved by Australian privacy authorities
• Partners certified under recognized international privacy frameworks
• Encryption during transfer and storage
• Regular audits of data protection practices

We carefully vet any international service providers before working with them and ensure they meet Australian privacy standards.

sylantharo is designed for adults managing their financial goals. We don't knowingly collect information from anyone under 18 years old. If you're a parent and discover your child has created an account without permission, contact us immediately and we'll delete the account and associated data.

If we learn we've inadvertently collected data from a minor, we'll delete it promptly.

We update this privacy policy occasionally to reflect new features, legal requirements, or feedback from users. When we make significant changes, we'll notify you through email or a prominent notice on our website before the changes take effect.

We encourage you to review this policy periodically. The date at the top shows when it was last updated. Continuing to use sylantharo after changes go into effect means you accept the updated policy.

If you're concerned about how we've handled your personal information, please contact us first so we can try to resolve the issue. Most privacy concerns can be addressed through direct conversation.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at:

The OAIC can investigate privacy complaints and help resolve disputes between individuals and organizations.